MANAGED SERVICE
Processes and Services that are drawn up to face high scalability
Process, People and Technology deployed to resolve the proactive needs of every client are the unique strengths of McITs Technologies and we realize the advantages of using new generation of web-based, service desk automation platforms to provide outsourcing services.
Organizations today are facing escalating challenges to support their IT and application needs and uptime of their end-user IT infrastructure. As such outsourcing the entire IT functions to gain greater efficiency has evolved into a norm for most of the organizations, however, giving rise to several uncertain propositions due to high rate of failures exhibited by the outsourcing arrangements. McITs Technologies realizes this and leverages the advantage of using a new generation of web-based, service desk automation platforms to provide outsourcing services.
Our service desk automation platform provides an intuitive user interface and unified functionality that holds the centerpiece for successful operation of an ITIL based IT Service Management(ITSM). Our solutions are cost-effective and scalable to meet the evolving needs of employees of any organization. We render an easy Single Point of Contact (SPOC) that is easily deployable and provides full integrated set of management functions along with service related details such as events and changes.
Process, Technology and People deployed to resolve the proactive needs of every client are the unique strength of McITs Technologies and make our service provision successful with highly process driven techniques that is less dependant on people at the helm of affairs. We follow relevant flow charts – all as per ITIL and ITSM standards to face up high scalability.